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mopa trash section logo
report problems in the
following categories:
    Report View

    • What is MOPA?

      MOPA is a Mozambican platform for participatory monitoring of the delivery of public urban services.

    • How to use MOPA?

      Any citizen can report public service issues through their mobile phone by dialing * 311 #, using mobile application, or from www.mopa.co.mz.

    • How does MOPA work?

      The problems reported in MOPA are transmitted to municipal authorities and service providers, who use this information for their work. When the problem is solved, the citizen receives a confirmation SMS. All problems can be consulted openly at www.mopa.co.mz.

    download the app
    on android
    dial *311# for free

    Benefits

    [%mopa benefits%]
    when you report problems your
    neighbourhood gets cleaner
    It's a simple and free way
    to create a better environment

    how it works

    [%how mopa works step 1%]

    Whenever you see a trash or sanitation problem in your neighborhood you can solve it in an instant using MOPA.

    [%how mopa works step 2%]

    To report a trash or sanitation problem, dial *311# for free from any mobile operator. Choose your district, neighborhood and type of problem.

    [%how mopa works step 3%]

    The Municipal Council receives an alert informing them about the problem you just reported and informs the trash collection micro-company responsible for your neighborhood.

    [%how mopa works step 4%]

    The trash collection micro-company responsible for your neighborhood received an alert and goes to the site to solves the problem.

    [%how mopa works step 5%]

    In no time, the agents responsible go to the location and solve the reported problem.

    [%how mopa works step 6%]

    As soon as the work is completed you will receive an SMS informing you that the problem has been resolved.

    you report using *311#
    or through the android app
    the municipal council receives information
    about which issues need to be solved
    the collectors in your neighbourghood
    receive information about the problems in real time

    Statistics

    Full container

    Container is full

    19402411

    Container on fire

    Container on fire

    351529

    Trash bags

    Trash Collectors didn't Pass by

    12781877

    Trash outside the container

    Trash outside the container

    10721428

    Heap of Trash

    Heap of Trash

    06

    Trash in drainage ditch

    Trash in drainage ditch

    49779

    AVERAGE RESPONSE TIME
    1:30 HOURS
    most reported problem
    CONTAINER IS FULL
    NEIGHBORHOOD WITH THE MOST REPORTS
    MAFALALA
    solved/reported

    Partners

    Developed by

    ux logo

    Implemented by

    cmcm logo logo

    Sponsored by

    world bank logo

    Supported by

    mavc logo

    In partnership with the
    following mobile operators

    mcel logo
    vodacom logo
    movitel logo